100% Real C-THINK1-02 dumps - Brilliant C-THINK1-02 Exam Questions PDF
C-THINK1-02 Exam PDF [2026] Tests Free Updated Today with Correct 82 Questions
NEW QUESTION # 14
A software company likes to use the User Story Mapping method in conjunction with Design Thinking. For which purpose would yourecommend using User Story Mapping?
Please choose the correct answer. Note: There are 1 correct answers to this question.
- A. To get a common understanding of the challenge/problem space
- B. To define the implementation backlog items
- C. To check on feasibility, viability and desirability
- D. To find data that serves to inspire the team and gain empathy
Answer: B
NEW QUESTION # 15
What are key techniques for collecting data during empathic field research? Note: There are 3 correct answers to this question.
- A. Performing market analysis
- B. Observing.
- C. Trying out the user experience
- D. Asking people
- E. Studying analyst reports
Answer: B,C,D
Explanation:
Empathic field research is a cornerstone of the Empathy phase in Design Thinking. It involves gathering qualitative data to deeply understand users' behaviors, emotions, and challenges. Effective techniques include direct engagement with users and immersive observation.
* Option A: Performing market analysisThis is incorrect. Market analysis is a quantitative approach typically used in traditional market research, not empathic field research. Design Thinking focuses on qualitative, human-centered data collection methods.
* Option B: Asking peopleThis is correct. Conducting interviews and asking open-ended questions allows researchers to gain insights into users' thoughts, feelings, and motivations. This is a key technique in empathic research.
* Option C: Trying out the user experienceThis is correct. Immersing oneself in the user's environment or trying out their tasks firsthand provides valuable experiential insights. This technique helps researchers understand the context and challenges users face.
* Option D: Observing.This is correct. Observing users in their natural environment reveals behaviors and pain points that users may not explicitly articulate. Observation is a fundamental technique in empathic research.
* Option E: Studying analyst reportsThis is incorrect. Analyst reports provide secondary data and are not part of empathic field research. Design Thinking relies on primary data collected directly from users.
NEW QUESTION # 16
When preparing for the workshop, the coach needs to run an interview with the workshop host. What topics does the coach need to clarify? Note: There are 3 correct answers to this question.
- A. Number, role and background of participants
- B. Workshop challenge
- C. Dress code.
- D. U-shaped seating and table arrangement
- E. Design Thinking techniques for synthesis
Answer: A,B,D
Explanation:
When preparing for a workshop, the coach must clarify key topics with the host to ensure a successful session. Here's why the correct answers are B, C, and E:
* Workshop challenge (B):Understanding the specific challenge or goal of the workshop is critical for aligning activities and outcomes. SAP emphasizes that a clear challenge statement guides the team's focus and efforts.
* U-shaped seating and table arrangement (C):The physical setup of the workshop space influences collaboration and engagement. SAPrecommends U-shaped arrangements to facilitate interaction and visibility among participants.
* Number, role and background of participants (E):Knowing the participants' profiles helps tailor the workshop to their needs and expertise. SAP highlights the importance of diverse and relevant participants to ensure meaningful contributions.
Incorrect Options:
* A. Design Thinking techniques for synthesis:While synthesis techniques are important, they are not a topic to clarify with the host during preparation.
* D. Dress code:Dress code is not a critical factor in the success of a Design Thinking workshop.
NEW QUESTION # 17
What are benefits of Design Thinking? Note: There are 3 correct answers to this question.
- A. Systematic innovation approach with structured process
- B. Defined waterfall model with integrated quality gates
- C. Overcomes limitations caused by hierarchies
- D. Flexible and adaptable to all kind of challenges.
- E. Analytical approach to design the right solution
Answer: A,C,D
NEW QUESTION # 18
What is the main lesson of the "Design a Chair" mini-exercise? Note: There are 2 correct answers to this question.
- A. Feasibility is the key when phrasing a design challenge
- B. Need and demand are key when phrasing a design challenge
- C. Design is key when phrasing a design challenge.
- D. The phrasing of the design challenge influences the results
Answer: B,D
Explanation:
The "Design a Chair" mini-exercise is a classic activity used in SAP Design Thinking workshops to illustrate how the framing of a problem or challenge can significantly impact the solutions generated. Here's why the correct answers are A and B:
* The phrasing of the design challenge influences the results (A):The way a design challenge is framed shapes the direction and creativity of the solutions. For example, asking participants to "design a chair" versus "design a way for people to sit comfortably" will yield vastly different outcomes. SAP emphasizes that clear and thoughtful phrasing of challenges ensures alignment with user needs and encourages innovative thinking.
* Need and demand are key when phrasing a design challenge (B):Understanding the needs and demands of users is central to SAP Design Thinking. A well-phrased challenge should reflect real user problems and opportunities. By focusing on need and demand, teams can create meaningful and impactful solutions. SAP highlights the importance of grounding challenges in empathy research to ensure relevance and value.
Incorrect Options:
* C. Feasibility is the key when phrasing a design challenge:While feasibility is important, it is not the primary focus during the initial framing of a designchallenge. SAP prioritizes understanding user needs and exploring possibilities before considering constraints like feasibility.
* D. Design is key when phrasing a design challenge:Design is an outcome of the process, not the focus of the challenge itself. SAP stresses that the challenge should center on the problem, not the solution.
NEW QUESTION # 19
What areas does the Design Thinking process iteratively integrate to find the right space for innovation? Note:
There are 3 correct answers to this question.
- A. Desirability.
- B. Viability
- C. Feasibility
- D. Accountability
- E. Predictability
Answer: A,B,C
Explanation:
The Design Thinking process integrates three key areas-Feasibility, Viability, and Desirability-to identify the right space for innovation. Here's why the correct answers are A, B, and E:
* Why this is correct:Feasibility refers to whether a solution can be implemented with the available resources, technology, and skills. Design Thinking iteratively evaluates feasibility to ensure that proposed solutions are technically achievable.
NEW QUESTION # 20
What are some techniques for reframing a design challenge?
- A. Using causal mapping
- B. Using 2-by-2 axis mapping
- C. Storytelling
- D. Brainstorming key expressions
Answer: D
NEW QUESTION # 21
What are key goals of the 360° research phase? Note: There are 2 correct Answers to this question.
- A. Step into the shoes of the user.
- B. Find out where the current pain points are.
- C. Create an exact definition of the problem that needs to be solved.
- D. Find out if your first approaches are feasible and viable.
Answer: A,B
NEW QUESTION # 22
Use your_____________________________data as a basis for coming up with ideas.
Note: There are 1 correct answers to this question.
- A. Observation
- B. Latent Needs
- C. creation
- D. Exportation
Answer: A
NEW QUESTION # 23
How would an interview team identify the workarounds that users perform? Note: There are 2 correct answers to this question.
- A. By asking binary questions.
- B. By understanding the user types and the context of the challenge
- C. By observing the environment, tools used and body language
- D. By asking "why" questions
Answer: B,D
NEW QUESTION # 24
What core components do you need in order to tackle a problem using Design Thinking? Note: There are
3 correct Answers to this question.
- A. Creative individuals
- B. Highly iterative process
- C. Top management support
- D. Multidisciplinary team of people
- E. Environment and materials
Answer: B,D,E
NEW QUESTION # 25
Where is the ideation phase located in the Design Thinking process?
- A. Between research and synthesis
- B. Between synthesis and prototyping
- C. Between scoping and research
- D. Between scoping and synthesis
Answer: A
NEW QUESTION # 26
What data points are required to derive "How might we" questions? Note: There are 2 correct answers to this question.
- A. User, need, and insight.
- B. Need, motivation, and design challenge
- C. User types, need, and insight
- D. Persona, pain point and reason why
Answer: A,C
Explanation:
"How might we" (HMW) questions are a key tool in Design Thinking for framing challenges in a way that inspires creative solutions. These questions are derived from a deep understanding of users, their needs, and the insights gained during the Empathy and Synthesis phases.
* Option A: User types, need, and insightThis is correct. HMW questions are formulated based on specific user types, their identified needs, and the insights uncovered during research. This ensures that the questions are grounded in real user contexts.
* Option B: Persona, pain point and reason whyThis is incorrect. While personas and pain points are important, the formulation of HMW questions specifically requires focusing on needs and insights rather than just pain points or reasons.
* Option C: User, need, and insight.This is correct. This option aligns perfectly with the framework for creating HMW questions. It emphasizes the importance of understanding the user, their needs, and the insights derived from research.
* Option D: Need, motivation, and design challengeThis is incorrect. While motivation and design challenges are relevant, HMW questions are specifically crafted around users, their needs, and insights to ensure they inspire actionable and innovative solutions.
NEW QUESTION # 27
What are activities during the 360° research phase? Note: There are 2 correct answers to this question.
- A. Point-of-view research
- B. Analogous research
- C. Business plan research
- D. Adjacent research.
Answer: B,D
Explanation:
The 360° research phase in SAP Design Thinking involves exploring a wide range of perspectives and contexts to gain a comprehensive understanding of the problem space. Here's why the correct answers are B and D:
* Analogous research (B):Analogous research involves studying situations or industries that are unrelated to the current challenge but share similar dynamics. This helps teams gain fresh insights and inspiration. SAP encourages analogous research to break conventional thinking and uncover innovative solutions.
* Adjacent research (D):Adjacent research focuses on areas closely related to the problem space but not directly within it. For example, if designing a retail experience, adjacent research might explore hospitality or entertainment. SAP highlights adjacent research as a way to expand the scope of understanding while staying relevant.
Incorrect Options:
* A. Point-of-view research:Point-of-view research is not a recognized term in SAP Design Thinking.
Instead, point-of-view statements are developed during the define phase to articulate user needs.
* C. Business plan research:Business plan research is more aligned with strategic planning and financial analysis, not the exploratory nature of 360° research.
NEW QUESTION # 28
Which techniques are typically used in Design Thinking workshops? Note: There are 2 correct answers to this question.
- A. Six Sigma
- B. Lean management
- C. Point of view
- D. Low-fidelity (lo-fi) prototyping
Answer: C,D
NEW QUESTION # 29
How do we become successful design thinkers? What is the first step?
Note: There are 1 correct answers to this question.
- A. Design
- B. Funky prototyping
- C. Being human
- D. Iterate ideation phase
Answer: C
NEW QUESTION # 30
How can you get the most information from an interviewee? Note: There is 1 correct answers to this question.
- A. Conduct interviews as a pair. One person asks the questions and the other one takes notes.
- B. Conduct interviews as a pair and alternative who asks the questions.
- C. Invite a group of interviewees to join the design team and ask questions around the table.
- D. Conduct interviews on your own and take notes.
Answer: A
NEW QUESTION # 31
What are activities during the 360° research phase? Note: There are 2 correct answers to this question.
- A. Point-of-view research
- B. Analogous research
- C. Business plan research
- D. Adjacent research.
Answer: B,D
NEW QUESTION # 32
How do you gain a deeper understanding of the problem? Note: There are 3 correct answers to this question.
- A. Conduct adjacent and analogous research
- B. Execute field research and observe users
- C. Run different interview formats.
- D. Define an empathy map
- E. Create a "day in the life" of the persona
Answer: B,D,E
NEW QUESTION # 33
The_____________________phase uses brainstorming as a way to generate as many ideas as possible tomeet the need identified in the____________________phase.
Note: There are 2 correct answers to this question.
- A. Defloration
- B. Inspiration
- C. Ideation
- D. Reverberation
Answer: B,C
NEW QUESTION # 34
By which process, empathize with your target userand stay focused by summarizing common user characteristics, needs and pain points into a single persona?
Note: There are 1 correct answers to this question.
- A. Create a persona
- B. Sketch a prototype
- C. Interview your users
- D. Test your sketches with users
Answer: A
NEW QUESTION # 35
Divergentthinking is similar to the practice of_______________, which free the imagination, opens up ours minds to a wealth of opportunities and possibilities, and helps us become more innovative.
Note: There are 1 correct answers to this question.
- A. Play
- B. Close
- C. Over
- D. Start
Answer: A
NEW QUESTION # 36
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