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Salesforce Slack-Admn-201 Exam Syllabus Topics:

Salesforce Certified Slack Administrator Sample Questions:

Question 1

You will be managing a new product launch and have just been assigned a new team of 12 members.
You need to introduce yourself and the project scope.
What should you do?
(Select the best answer.)

A. Create a new public channel for the project, invite the team members, and introduce yourself and the project scope.
B. Start a group direct message (group DM) with the members on the team introducing yourself and the project scope.
C. Create a new private channel for the project, invite the team members, and introduce yourself and the project scope.
D. Start a direct message (DM) with each member individually, introducing yourself and the project scope.

Question 2

An IT administrator at Watch Corp is responsible for launching Slack to the company. The security team has outlined the importance of keeping all applications on all devices updated to the latest version.
How should the IT administrator roll out Slack?

A. Install the Slack Desktop App to all of their employees' machines, disabling automatic updates.
B. Propose that users only use Slack in a browser, so employees only have to worry about updating their browser.
C. Send an announcement to the company, communicating the steps for how to download and update the Slack app, and outlining why it is important for the security team.
D. Install the Slack Desktop App to all of their employees' machines, allowing automatic updates.

Question 3

Your company just moved to Slack Enterprise Grid after using Slack inconsistently across departments.
Current situation:
* Marketing team: one workspace with hundreds of channels and customizations.
* Sales team: two separate workspaces ("The Greatest Sales Team" and "More Deals More Money") with a few dozen channels each.
What is the best approach for streamlining your Enterprise Grid design while still meeting organizational needs? (Select the best answer.)

A. Export all the existing workspace data from all workspaces and then import it into your new Enterprise Grid Org as a single consolidated workspace.
B. Consolidate "More Deals More Money" and "The Greatest Sales Team," then rename the workspace as
"Sales." Then, update the URL to align with your organization's branding. Leave the marketing workspace as-is.
C. Delete the two sales workspaces and create a new workspace called "Sales" since you can't change core workspace details such as the URL. Leave the marketing workspace as-is.
D. Move all the data out of the two sales workspaces and into the marketing workspace. Rename the marketing workspace to "Marketing and Sales." Archive the two sales workspaces.

Question 4

Asher manages a global workplace and facilities team. Currently, his team receives all global requests in a channel called #help-workplace. Because the channel now receives hundreds of requests per day, the support team asks Asher if they can create regional channels to make triaging requests more manageable.
How should Asher respond to this request?

A. Create new regional channels and name them using the #help-workplace-region format, then assign regional team members to monitor each channel.
B. Continue to use one centralized channel to minimize confusion for channel members on where workplace requests should be submitted, but require that members start posts with the name of the region where they're requesting assistance.
C. Allow each region to create new channels and name them after famous landmarks in their region, then assign regional team members to monitor each channel.
D. Create a private channel for the global workplace team to triage requests from #help-workplace into the appropriate regions.

Question 5

Marianne, an Org Admin, hears feedback that it's difficult for her members to find channels. She regularly receives requests in the #help-slack channel from members who accidentally created duplicate channels because they weren't aware there was already a channel on a certain topic.
Which action should Marianne's team take first to address the problem?

A. Restrict new channel creation to admins only.
B. Encourage members to add a channel purpose and topic.
C. Change her workspace settings to allow all members to archive channels.
D. Standardize and communicate channel naming conventions.

Solutions: