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Salesforce Slack-Admn-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Channel & User Group Administration | 28% | - Manage user groups and channel permissions - Convert public channels to private channels - Implement channel naming conventions and best practices - Manage default channels and required channels - Configure channel management policies |
| Enabling Slack Success | 15% | - Create help channels for user support - Drive organizational collaboration and productivity - Promote best practices and user adoption - Use analytics and reporting to measure engagement |
| App Administration | 10% | - Understand Slack Connect for inter-organization collaboration - Manage integrations and workflows - Manage app approvals and app directory - Configure app permissions and settings |
| Fundamentals | 9% | - Understand Slack roles and responsibilities - Differentiate between Slack plans and features - Navigate the Slack Admin console |
| Security | 15% | - Enable multi-factor authentication (MFA) - Monitor and audit workspace activity - Manage DLP (Data Loss Prevention) and retention policies - Configure security policies and compliance settings - Configure domain and IP restrictions |
| User Lifecycle Management | 14% | - Handle user onboarding and offboarding - Manage user roles and admin roles - Configure single sign-on (SSO) and identity management - Configure user provisioning and deprovisioning |
| Workspace Administration | 9% | - Understand Enterprise Grid organization vs single workspace - Manage workspace settings and configurations - Configure workspace-level and org-level policies |
Salesforce Certified Slack Administrator Sample Questions:
You're a Workplace Admin for a major retail chain in Europe on the Slack Pro plan. An executive user asks to access channel history from more than 18 months ago, but the retention policy was set at one year.
Will it be possible for you to recover the data?
(Select the best answer.)
- A. Yes, because Slack employs multi-factor authentication for all administrative access to systems. Slack can access channel history upon request from Org Admins.
- B. No, because customer data is removed immediately upon expiration of message retention. Slack deletes all information from production systems at that time.
- C. Yes, because Slack's disaster recovery policy and business continuity plan provide backups that organizations on the Slack Pro plan can access upon request from Org Admins.
- D. No, because this company is in a territory affected by GDPR. Slack is legally not allowed to provide this data after the retention date has passed.
Correct Answer: B 🗳️
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The marketing team at ACME Ltd has 10 team members and has a public channel called #marketing- discussion. The team collaborates and shares ideas on this channel. Now, other teams have joined, so the total channel membership is 50.
The marketing director has the following needs:
* There is an urgent marketing idea that must be prioritized in tomorrow morning's planning meeting.
* The 10 team members are the only ones attending the planning meeting.
* The 10 team members need to be notified before the meeting.
Of note, the marketing director sends urgent re-prioritization messages weekly.
How should the marketing director reach the marketing team?
- A. Send a separate direct message to each of the 10 team members notifying them of the change.
- B. Post a message to #marketing-discussion, without notifying anyone.
- C. Use @here and @channel to notify the entire channel of the change.
- D. Create an @marketing-team user group and use the @marketing-team user group in #marketing- discussion to communicate the change in priority to the team that needs to be informed for tomorrow's team meeting.
Correct Answer: D 🗳️
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You are a Workspace Owner and the product manager for a snowboard manufacturing company based in Vancouver, Canada.
As product manager for the company's RebelX line, you are responsible for all aspects of production, including managing your supplier relationships. You have a connected channel called #supplier-bindings with one of your suppliers based in Osaka, Japan, and you use this channel to plan shipments of bindings and manage all interactions with this supplier.
Unfortunately, one of the supplier's deliveries has not arrived, and if you don't receive it by next week, your inventory and sales will be negatively affected.
Because of the timezone difference, you need to notify all channel members about the delay so they are aware as soon as possible or tomorrow morning at the start of the business day.
What should you do?
- A. Send a message that includes an @channel and @here to #supplier-bindings.
- B. Send an @everyone in a message to your workspace-wide #general channel.
- C. Send a message that includes an @channel and @everyone to #supplier-bindings.
- D. Direct message your key contact who belongs to the connected channel, so they are directly informed.
Correct Answer: A 🗳️
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The Operations team at Fire Extinguishers Ltd has recently launched Slack and wants to better collaborate when internal alerting systems notify them of a failure. In the past, it was difficult to identify where the alert was coming from and who was responding. Sometimes, the team even missed the alerts.
The Operations team and the Security team both have alerting set up with popular software tools, and the alerts get sent to multiple, unrelated teams.
What should Fire Extinguishers Ltd do to centralize their alerting identification and response?
- A. Build custom apps for all the popular tools that send the alerts to one channel.
- B. Install apps from the Slack App Directory for the tools they use, and have the apps post alerts in a
#alerts-all channel for the relevant teams to monitor. - C. Send an announcement to the company reminding them to be more responsive when receiving alerts.
- D. Set up Slackbot custom responses to trigger when the word "alert" or "failure" is used in Slack.
Correct Answer: B 🗳️
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What are two benefits of creating user groups for your workspace?
(Select the TWO best answers.)
- A. Assigns default Slack app integrations to users when they start working at the company.
- B. Sets permissions on who can view your workspace analytics.
- C. Sets channel management permissions at the workspace level.
- D. Assigns default channels to users when they start working at the company.
- E. Notifies a group of members who often need to be notified at once. For example: @managers
Correct Answer: D,E 🗳️
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