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HP HP5-H10D Exam Syllabus Topics:

HP Delta -Selling HP PPS ServiceOne Services Sample Questions:

1. Based on the success story of the Cherokee County School District, which business challenges were
addressed by HP Care Pack Services? (Select three.)

A) Supporting mobile users with no downtime
B) Securing sensitive data
C) Ensuring 100% uptime
D) Preventing theft of IT resources
E) Ensuring rising levels of student performance
F) Supporting printers based on usage

2. The Accidental Damage Protection service must be purchased in combination with one of which other
services? (Select two.)

A) Offsite HP Care Pack Service
B) PC Tracking and Recovery HP Care Pack Service
C) Travel HP Care Pack Service
D) Onsite HP Care Pack Service
E) Asset Tagging HP Care Pack Service

3. What percentage of savings does HP Care Pack Services bring to customers compared to single
out-of-warranty repairs?

A) 44%
B) 34%
C) 14%
D) 24%

4. What is included in the defective media retention service?

A) It allows the HP technician to use refurbished parts to complete a repair.
B) It allows the customer to retain the defective drives that are repaired.
C) It allows the HP technician to come onsite and replace the non-functioning device with a new one.
D) It allows the HP technician repairing the device to keep the defective part.

5. Which service corresponds to the following discovery question:
"Do you meet the requirements of data protection regulations by physically controlling access to your
data?"

A) Tracking and Recovery Services
B) Defective Media Retention
C) Installation
D) Asset Tagging

Solutions: