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SAP C_C4C14_1811 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Service Analytics and Integration | - Integration with other SAP solutions - Reporting and analytics |
| Service Contract and Resource Management | - Resource and scheduling setup - Service contract configuration |
| Service Request Processing | - Service orders and notifications - Service request management |
| SAP Service Cloud Overview | - Understanding SAP Service Cloud concepts - Solution architecture and capabilities |
SAP Certified Application Associate - SAP Service Cloud 1811 Sample Questions:
1. Which tool can be used to control the general availability of a work center in the user interface in SAP Cloud for Customer?
A) Activity List
B) Scoping
C) Configuration and User Management
D) Fine-Tuning
2. In SAP Cloud for Customer (C4C), What information is updated when the C4C contract is successfully replicated to SAP ERP? Note: There are 2 correct answers to this question.
A) Total price
B) Transfer status
C) status
D) External ID
3. Which of the following actions can you perform with the administration adaptation function when using silverlight? Note: There are 2 correct answers to this question.
A) Assign a page layout to achieve dynamic user interfaces.
B) Create an extension field and define its properties
C) Enter default extension field values based on business logic
D) Create a code list restriction for standard and extension fields
4. How do you create an assignment for a service technician in SAP Service Cloud?
A) Use a time report
B) Use SAP Multi-resource Scheduling
C) Use a ticket routing rule
D) Use the Resource Scheduler
5. What can you use to hide a single value of Q Key user tool (KUT)
A) Access rights
B) value field?
C) Code lists restrictions
D) Personalization
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A,C | Question # 3 Answer: B,D | Question # 4 Answer: D | Question # 5 Answer: C |








