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Peoplecert CMS7 Deutsch Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Service Management as a Practice | - Role of service management - Definition of services and customers - Concept of best practices in service management |
| Topic 2: Processes and Functions | - Key ITIL processes and their purposes - Functions such as service desk, technical management |
| Topic 3: Service Lifecycle | - Service Design - Service Operation - Service Strategy - Continual Service Improvement - Service Transition |
Peoplecert ITIL V3 Foundation (CMS7 Deutsch Version) Sample Questions:
Das Anwendungsmanagement spielt in allen Anwendungen eine Rolle. Eine der wichtigsten Entscheidungen, zu denen sie beitragen, ist?
- A. Wo sich der Anbieter einer Anwendung befindet
- B. Gibt an, ob eine Anwendung gekauft oder erstellt werden soll
- C. Sollte die Anwendungsentwicklung ausgelagert werden
- D. Wer ist der Anbieter der Speichergeräte?
Correct Answer: B 🗳️
In der Phrase "Menschen, Prozesse, Produkte und Partner". Produkte bezieht sich auf:
- A. Services, Technologie und Tools
- B. Alle Vermögenswerte des Dienstanbieters
- C. Waren, die von Dritten zur Unterstützung der IT-Services bereitgestellt werden
- D. IT-Infrastruktur und -Anwendungen
Correct Answer: A 🗳️
Welche der folgenden Elemente sind in Release- und Bereitstellungsmodellen enthalten?
-Rollen und Verantwortlichkeiten -Vorlagenfreigabe und -bereitstellung -Unterstützung von Systemen, Tools und Verfahren. -Handover-Aktivitäten und Verantwortlichkeiten
- A. nur 1 und 4.
- B. nur 2, 3 und 4.
- C. Alle oben genannten
- D. nur 1, 2 und 3.
Correct Answer: C 🗳️
Welche der folgenden Aussagen ist korrekt?
- A. Service-Eigentümer sind für das Service-Management genauso wichtig wie Prozess-Eigentümer
- B. Prozessverantwortliche und Dienstverantwortliche sind nicht in derselben Organisation erforderlich
- C. Service-Eigentümer sind für das Service-Management wichtiger als Prozess-Eigentümer
- D. Prozessverantwortliche sind für das Service-Management wichtiger als Service-Verantwortliche
Correct Answer: A 🗳️
Was wäre der nächste Schritt im CSI-Modell (Continual Service Improvement) nach:
1.Was ist die Vision?
2.Wo sind wir jetzt?
3.Wo wollen wir sein?
4. Wie kommen wir dorthin?
5. Haben wir es geschafft?
6.?
- A. Wie halten wir den Schwung aufrecht?
- B. Wie hoch ist der Return on Investment (ROI)?
- C. Wie viel hat es gekostet?
- D. Was ist der Value On Investment (VOI)?
Correct Answer: A 🗳️
