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WGU Operations Management (C215, VDC2) Sample Questions:
1. What is the common theme in total quality management (TQM) across all functions in an organization?
A) To reward people rather than teams
B) To enhance management software
C) To ensure profit from product changes
D) To satisfy customer needs
2. Which group of keywords or phrases describes the critical role that marketing plays in the total quality management (TQM) process?
A) Baseline for managing quality process; investment in preventative costs; budgeting
B) Review and recommend product changes; satisfy customer needs; open communication
C) Enhance competition; understand consumer preferences; maintain communication with operations
D) Reward employees; motivate staff performance; manage operations planned changes
3. A comprehensive automobile collision shop offers body and engine repair as well as custom vehicle paint options.
Which two operational processes would suit this shop?
Choose 2 answers
A) Project process
B) Continuous process
C) Batch process
D) Line process
4. Which statement is true about capacity requirements planning (CRP)?
A) Available capacity is compared to calculated workloads of relevant items.
B) Production capacity is created for future production items.
C) Human capital adequacy is analyzed for given work centers and production items.
D) Each product item is individually addressed regardless of relevant holistic processes.
5. Which strategy is used by some emergency rooms to overcome customer frustrations about long waiting times?
A) See each patient in the order in which they arrived
B) Screen patients and send the last 25 to another facility
C) Screen patients and fast-track those with minor ailments
D) Screen patients and schedule follow-up appointments for those who have the most serious injuries
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: C | Question # 3 Answer: A,C | Question # 4 Answer: A | Question # 5 Answer: C |








