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Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. Which two statementsare true about the Organization object in Service Cloud?

A) It is widely used in Business-to-Business scenarios.
B) It has a one-to-many relation with contacts.
C) It can be associated with incidents directly.
D) It has a one-to-one relation with contacts.
E) It is required to create an incident.

2. Which two components can be edited in a standard report?

A) Schedules
B) Column headings
C) Graphs
D) Permissions
E) Non-selectable filters
F) Report headings

3. How can you set a preference that is local to your machine?

A) By selecting File > Options
B) By selecting File > Settings
C) By selecting Navigation pane > Configuration > Staff Management > Profiles
D) By selecting File > Configuration

4. Your customer has designed a guideto explain in detail to end users how to apply for a career guidance program. The customer wants this guide to be placed on the Customer Portal pages and a survey to be opened when an option in this guide is selected.
Which survey type would you use?

A) Polling survey
B) Transactional survey in rules
C) Website link survey
D) Broadcast survey

5. A customer has made some modifications to navigation sets, but agents are not able to see the changes in the console. Which action must you take to ensure the changes reflect in the agent login?

A) Ask the agent to log in to the application again.
B) Remove the existing navigation sets and reassign them.
C) Select the Reset Navigation Set to Profile Default option.
D) Check the agent profile for whether the appropriate navigation

Solutions: