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Reference: https://docs.microsoft.com/en-us/learn/certifications/exams/mb-910
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Microsoft MB-910 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Describe Dynamics 365 Customer Service | 20-25% | - SLA and routing rules - Key components and use cases - Unified service desk and channels - Knowledge base and entitlements - Case management lifecycle |
| Topic 2: Explore core capabilities of Dynamics 365 customer engagement apps | 15-20% | - Overview of Copilot in customer engagement - Integration with Microsoft Power Platform - Common features and navigation - Data management and reporting basics - Security and access control |
| Topic 3: Describe Dynamics 365 Field Service | 15-20% | - Mobile app and offline functionality - Core features and scheduling capabilities - Inventory and asset management - Work order lifecycle and resource management |
| Topic 4: Describe Dynamics 365 Sales | 20-25% | - Lead and opportunity management processes - Business process flows - Core capabilities and business scenarios - Product catalog, price lists, and unit groups - Quote, order, and invoice lifecycle - Sales accelerators and forecasting |
| Topic 5: Describe Dynamics 365 Customer Insights - Journeys (Marketing) | 15-20% | - Email marketing and customer journeys - Integration with Copilot - Event management features - Marketing forms, pages, and segments - Lead generation and qualification - Capabilities and use cases |








