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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

1. Which statement about emergency changes is CORRECT?

A) It is necessary to complete all documentation before an emergency charge is implemented
B) Authorization of emergency changes may be deferred until after implementation
C) Emergency changes are low risk and well understood
D) Emergency changes are not usually recorded in the change schedule

2. Arrange the following steps of software lifecycle in correct order.
1. Retire
2. Test
3. Operate
4. Deploy
5. Ideation
6. Develop
7. Design

A) None of the above
B) Retire, Test, Operate, Deploy, Ideation, Develop, Design
C) Ideation, Design, Develop, Deploy, Test, Operate, Retire
D) Ideation, Test, Develop, Deploy, Design, Operate, Retire

3. Which is included in the purpose of the 'service level management' practice?

A) To ensure accurate information about the configuration of services is available
B) To maximize the number of successful service and product changes
C) To ensure that suppliers and their performance are managed appropriately
D) To set clear business-based targets for service levels

4. Which practice has a purpose that includes managing risks to confidentiality, integrity and availability?

A) Service configuration management
B) Information security management
C) Problem management
D) Change enablement

5. Which costs are included in the value proposition of a service?

A) The benefits, usefulness. and importance of the service that are perceived by the service consumer
B) Money that the service consumer no longer needs to spend because they are using the service
C) Additional expense that the service consumer has because they are using the service
D) Tangible or intangible results for the service consumer because they are using the service

Solutions: