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Cisco 300-830 Exam Syllabus Topics:

Cisco Implementing Cisco Collaboration Cloud Customer Experience Sample Questions:

1. Which action must an administrator take in a Webex Contact Center voice flow to ensure that, after a customer selects option 2 for Spanish in the initial language menu, all AI Agent responses are delivered in Spanish using a consistent, professional executive-sounding Spanish voice, regardless of the caller's location or dialect?

A) Change only the Global_Language variable to "es-ES," as this global variable entity dictates both aspects, i.e., language and voice.
B) Set the Global_Language and Global_VoiceName variables to the default system string value
"en-ES" to activate Spanish interaction.
C) Assign a friendly voice name to the Global_VoiceName variable and add a Global-Language variable with the default language setting.
D) Set the Global_Language variable to "es-ES" and Global_VoiceName to the company-approved Spanish voice system name.

2. An engineer must generate a report that details the number of times an agent took or placed a call. Which Cisco Webex Contact Center Analyzer repository must be queried?

A) Agent Activity Record
B) Customer Session Record
C) Customer Activity Record
D) Agent Session Record

3. An engineer configures a callback feature in Webex Contact Center. Customers report receiving callbacks long after the promised time window. Which metric should be analyzed first?

A) Agent idle timeout
B) Callback retry interval and queue backlog
C) Queue wait threshold
D) SIP registration expiration timer

4. Refer to the exhibit. A Webex Contact Center agent has no Multimedia Profile assigned to it, yet the agent can accept voice and digital channels. Which configuration object's Multimedia profile is inherited by the agent?

A) Site
B) Desktop Layout
C) Skill Profile
D) Desktop Profile

5. Which API scope is required for a REST PUT request to /organization/{orgid}/v2/contact-service- queue/{id}?

A) cjp:config_read
B) cjp:user
C) cjds:admin_org_read
D) cjds:admin_org_write

Solutions: