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HP HP2-B102 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Customer solutions positioning | - Competitive positioning
|
| Imaging and Printing Fundamentals | - Sales fundamentals for HP solutions
|
| Printing solutions and services | - Managed print services basics
|
HP Imaging and Printing Sales Fundamentals Sample Questions:
1. What is an advantage of HP Instant-on Fuser Technology?
A) It virtually eliminates the wait time for the fuser to heat up.
B) It works specifically with color toner to make colors more vivid.
C) It is an additional accessory that you can sell to increase your margin.
D) It can be turned on and turned off by the person printing so it does not waste energy.
2. What is the HP Printing Sales Guide?
A) A new HP service that supports HP partners by providing access to cost-free sales people for important deals
B) An easy-to-print PDF document about HP sales processes
C) An application that supports HP partners in an effort to up-sell and cross-sell and that allows the creation of slide sets on HP products and technologies
D) A document about the major competitors in the printing business
3. Which HP technology increases 600 by 600 dpi files to print effectively at 1200 dpi?
A) HP Laser Modulation
B) HP ImageREt Technology
C) HPFastRes 1200
D) HP Intelligent Color Control
4. What is the first thing your client should do when developing green initiatives?
A) Determine how to reduce the impact of the proposed initiatives
B) Calculate their carbon footprint as a baseline
C) Research the current issues involving sustainability
D) Survey their employees to see which initiatives to focus on first
5. What is the role of the reseller during the support stage of the technology lifecycle?
A) to monitor usage and to notify managers if users abuse their printing privileges
B) to provide training for end users and address operation issues
C) to determine how to redeploy devices
D) to cross-sell additional accessories and service
Solutions:
| Question # 1 Answer: A | Question # 2 Answer: C | Question # 3 Answer: C | Question # 4 Answer: A | Question # 5 Answer: D |








