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- Genesys Certified Technical Support Representative (CTS) is a worldwide IT support certification that can be obtained by those having skills and knowledge related to the following areas:
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What is the salary of Genesys GE0-702 certified professional
The Average salary of different countries of Genesys GE0-702 certified professionals is as follows:
- United States: 3506 USD
- India: ₹ 270000 INR
- Canada: CA$ 77000 CAD
- Australia: AU$ 93000 AUD
- Belgium: EUR 46100 EUR
- Japan: JPY 586200 JPY
- Saudi Arabia: SAR 819500 SAR
- United Kingdom: GBP 44000 GBP
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Genesys GE0-702 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Inbound Voice Solutions | - Call flow design and routing logic - DNIS/ANI handling and call distribution |
| Routing and Treatment | - Routing strategies and rules - Queuing and skill-based routing concepts |
| Genesys Platform Fundamentals | - Core components (routing, server, configuration tools) - Architecture of Genesys 7 environment |
| Developer Configuration and Scripting | - Integration with telephony systems - Routing scripts and logic implementation |
| Troubleshooting and Operations | - Identifying routing and configuration issues - Monitoring call flow execution |








