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Salesforce AP-207 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Energy and Utilities Industry Fundamentals | - Energy and utilities business processes
|
| Topic 2: Metering, Billing, and Usage Management | - Meter data handling
|
| Topic 3: Customer Engagement and Experience | - Customer service operations
|
| Topic 4: Salesforce Energy & Utilities Cloud Capabilities | - Core platform capabilities
|
| Topic 5: Integration and Data Management | - System integration concepts
|
Salesforce Energy and Utilities Cloud Accredited Professional Sample Questions:
An implementation team has requested an org containing the Energy and Utilities Cloud Large Account Sales Management application. After working with the app. they determine that they need the functionality of the homepage for agents and team leaders.
How does the team get the required components into their development environment?
- A. The team needs to copy and paste the required components from their trial environment into their development environment.
- B. The team should request the Energy and Utilities Cloud engineering team to deploy the necessary components into the project development environment.
- C. The team should follow the documentation and migrate the required components into the* development environment.
- D. The team should take a look at the application code, and then go and re-type the code into their development environment.
Correct Answer: C 🗳️
Explanation: Only visible for TestsDumps members. You can sign-up / login (it's free).
A customer has enabled integration between the Energy and Utilities Contact Center Console and Salesforce Field Service (SF5). When a customer calls for a service appaintment, what two prerequisite steps must an agent complete before creating the appointment?
Choose 2 answers
- A. Check available field service time slots for the week.
- B. Confirm customer entitlements for field service appointments.
- C. See a list of all service and work types available in the system.
- D. Accurately confirm and verify customer details.
Correct Answer: B,D 🗳️
Energy and utility organizations are going through digital transformations that place a greater focus on customers and employees Which three changes are disrupting the energy and utilities market?
- A. Regulatory and technology changes
- B. Customer expectations and values
- C. Capitalization of the cloud
- D. Digital first and work-from anywhere in real time
- E. Removing the complexity from the business
Correct Answer: A,B,D 🗳️
Explanation: Only visible for TestsDumps members. You can sign-up / login (it's free).
Which two considerations are important for defining the pattern for commodity multi-site external pricing integration for the purposes of quoting? Choose 2 answers
- A. Consider the algorithms used by the pricing and forecasting system to calculate the price.
- B. Consider if the pricing engine operates synchronously or asynchronously.
- C. Consider how the pricing engine notifies you when the custom pricing and forecasting is complete.
- D. Consider which stack the pricing and forecasting engine runs on (such as AWS, Heroku, or OPC).
Correct Answer: A,B 🗳️
Energy and Utilities Cloud has the capability to provide access to information using several different data access methods Using the Digital Interaction Platform, online web portals, internal console applications, and mobile applications are all examples of which data access technology?
- A. SSO data access
- B. Streaming data API
- C. Omnichannel data access
- D. Metadata API
Correct Answer: C 🗳️
Explanation: Only visible for TestsDumps members. You can sign-up / login (it's free).
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