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BlackBerry 10 Support Specialist Sample Questions:

1. What does the top button on a BlackBeny 10 (BB10) handheld allow the user to do?

A) Adjust the Volume up/down
B) Answer a phone call
C) Launch an application (shortcut key)
D) Power on/off the device

2. A user can download some applications over mobile, but not all. Why is the user having this issue?

A) Mobile network is disabled
B) Application is over 50MB
C) Use Wi-Fi' is enabled
D) Application is over 25MB

3. A user has received a new BlackBerry, but the micro SIM has not arrived. How can this user be assisted to activate the new BlackBerry?

A) Wi-Fi activate
B) Activation is not possible
C) NFC Activate
D) VPN Proxy support

4. Once a ticket has been opened with RIM support, how would a report be created to submit logs from the BlackBerry 10 (BB10) handheld?

A) Options > Help > Support > Create Report
B) Help > Support > Create Report
C) Settings > Support > Create Report
D) Settings > Help > Support > Create Report

5. How is a VPN connection configured in BlackBerry 10 (BB10)?

A) Settings -> Advanced Options -> Network Connections -> VPN
B) Options -> Network Connections -> VPN
C) Settings -> Network Connections -> VPN
D) Options -> Advanced Options -> Network Connections -> VPN

Solutions: