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Avaya 37820X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Unified Communications and Collaboration Design | - UC Applications
|
| Implementation and Migration Planning | - Deployment Strategy
|
| Customer Business Requirements Analysis | - Business Objectives and Communication Requirements
|
| Avaya Midsize Solution Portfolio | - Avaya IP Office Platform
|
| Networking and Infrastructure Design | - Infrastructure Requirements
|
| Solution Sizing and Bill of Materials | - Solution Configuration
|
| Contact Center and Customer Experience Solutions | - Customer Engagement Design
|
Avaya Midsize Solution Design Sample Questions:
1. Which two statements describe the competitive advantages of the Avaya Midsize Solution? (Choose two.)
A) It supports a broader range of endpoints types.
B) It Is available in more deployment options than other major vendors.
C) It focuses on the customer's IT relevant needs.
D) It delivers a lower total cost of ownership compared to all major vendors.
2. Refer to the Scenario: IT-FAC.
IT-FAC Is very concerned about reliability since they need the ability to always make calls and receive calls.
They are not as concerned about reliability of messaging and other forms of collaboration.
Based on the above information, what Is required in the IP Office solution to provide backup for their SIP trunks and Session Border Controller for Enterprise (SBCE)?
A) Duplicate all of the SIP trunks, add another Portwell SBCE and High Availability (HA. licenses.
B) Add Plain Old Telephone Service (POTS) lines and analog modules to the IP500 V2.
C) Add an E1 or T1 line with a combo card.
D) Add a second Portwell SBCE to provide High Availability (HA).
3. What is one of the features of the Avaya Vantage K165 that makes it different than the Avaya Vantage K175?
A) It has a smaller touch screen.
B) It does not Include a camera.
C) It has visible mechanical buttons.
D) It is not an all glass device.
4. Refer to the Scenario: Bittersweet Coffee Company (BCC).
When responding to an RFP, it is common to propose an initial solution that meets only the minimum requirements of the RFP, and later to propose additional or enhanced products/services that you believe will best meet the customer's needs.
Assuming that you are providing the initial basic response to the BCC RFP, which product might not be needed, but could be Included in a subsequent response to provide additional functionality?
A) Avaya one-X Mobile
B) 1600 series telephone sets
C) Avaya Session Border Controller for Enterprise
D) Voicemail Pro
5. Refer to the exhibit.
How does the Avaya Contact Center Select (ACCS) route contacts based on business logic to supported endpoints?
A) To IP Office and anchored In IP Office: A-6
B) Through IP Office, controlled by CCT and anchored In IP Office: A-6-1-7
C) Through IP Office, controlled by CCMS and anchored In the Media Server: A-6-2-5
D) Through IP Office, controlled by CCMS and routed to the phoneset directly: A-6-2-B
Solutions:
| Question # 1 Answer: B,D | Question # 2 Answer: C | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: B |








