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Nokia SDM Certification - PS NSOP Sample Questions:

1. Which Network Operations functions require an escalation procedure?

A) All functions based in (G)NOC.
B) All functions of NwOps.
C) Functions related to Care.
D) Functions related to Planning.

2. In the Operations Model What are the Function set groups of the performance team?

A) Performance Monitoring & Reporting; Security Administration; Network & Service Performance Assurance.
B) Performance Monitoring & Reporting; Performance Administration; Documentation & Data Integrity.
C) Performance Monitoring & Reporting; Performance Administration; Network & Service Performance Assurance.
D) Alarm Monitoring & Reporting; Performance Administration; Network & Service Performance Assurance.

3. In setting up the Field Operations organisation in a Greenfield environment which BEST describes the 3 key drivers to consider?

A) Technologies Deployed, Training Plan, Subcontractor SLA's.
B) Technologies Deployed, Training Plan, Outsourcing SLA's.
C) Geography, Contract scope, GDC Location.
D) Geography, Technologies Deployed, Outsourcing SL

4. In setting up the service delivery, Operational Service Level Agreements are required for Spare Part Management, Network Optimization and Shared Delivery of Fault Management. Which Lines of Business will you have to set up agreements with?

A) Customer; NPO; GDC
B) Other Operator Spare Part supplier; NPO; GDC
C) Care; NPO; GDC
D) Care; Customer; GDC

5. What are the main benefits of keeping an action point list of open/closed issues with the customer?

A) A properly followed-up action point list can be used to increase sales and create business opportunities with this customer.
B) The action point list serves as evidence for objective achievements.
C) Avoid duplication of effort, clear responsibilities and proper follow-up of identified issues.
D) It serves as the basis for contingency reserve revision.

Solutions: