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HP HP2-I57 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Workforce Computing Services Portfolio | - Support and maintenance offerings - Security and endpoint protection services - Managed workplace services |
| Selling HP Lifecycle Services | - Value-based selling approach - Positioning lifecycle services in sales cycles - Identifying customer requirements |
| Sustainability and Modern Workplace Strategy | - Hybrid workforce enablement - Sustainable IT lifecycle practices |
| HP Device Lifecycle Management | - Device refresh and retirement strategies - Device deployment and onboarding services - Asset management and optimization |
| HP Workforce Computing Lifecycle Services Overview | - Core value proposition of lifecycle services - Customer outcomes and business value |
HP Selling HP Lifecycle Services for Workforce Computing 2024 Sample Questions:
1. In order for customers to reap the benefits of HP Premium+ Support after order placement, it is critical that some key actions are taken by the HP partner.
Completion of which two steps is required after order placement in the HP Premium+ Support journey to ensure that HP Premium+ Support is activated and customer's devices are covered according to the term of the HP Premium+ Support? (Select two.)
A) The partner must ensure the customer installs the HP software on each device that is entitled to Premium+ Support.
B) The partner must install the HP software on all HP and non-HP customer devices.
C) The partner must successfully register the HP Premium+ Support Care Pack to the customer, not the partner.
D) The partner must successfully register the HP Premium+ Support Care Pack to the servicing partner, not the customer.
2. A customer with a hybrid workforce and overworked IT staff is considering a refresh of the PCs used by the company's employees. The employees work in a variety of roles, with unique device specifications, and across different locations. Management is concerned about asset tracking, deployment, and management with the refresh.
How would HP Configuration and Deployment offerings help this customer?
A) By offering the flexibility to configure HP and approved non-HP PC devices onsite to be compatible with each worker's specifications
B) By offering a built-in discount and faster delivery for a purchase of a large quantity of similarly configured PCs under a single purchase order
C) By offering 1TB OneDrive for Business accounts to encourage employees to offload their software and data to the cloud
D) By automating and streamlining asset management and physical device tracking using Predefined Asset Tagging
3. What are the benefits that Premium+ Support provides to customers? (Select three.)
A) Availability for purchase throughout the entire product lifecycle
B) 24x7 remote support in all countries where HP provides coverage
C) Automated ticketing streamlines & expedites repairs with high-quality support
D) Proactively alerts users to issues like hard disc drive issues, low batteries, thermal issues, and BIOS updates before they fail
E) Ability to monitor the entire customer fleet of HP and non-HP devices
Solutions:
| Question # 1 Answer: A,C | Question # 2 Answer: D | Question # 3 Answer: B,C,D |








