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SAP C_C4HCX Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Intelligent Enterprise and Innovation | 10% | - AI and automation in CX solutions - Emerging technologies and roadmap |
| SAP Customer Experience Portfolio Overview | 20% | - SAP Marketing Cloud / Emarsys - SAP Customer Data Cloud - SAP Commerce Cloud - SAP Sales Cloud - SAP Service Cloud |
| Integration and Extensibility | 25% | - Data flow and system connectivity - SAP Business Technology Platform (BTP) integration - SAP Integration Suite - Extensibility options and best practices |
| Solution Architecture Fundamentals | 15% | - Customer Experience strategy and design - Architecture principles and methodologies |
| Project Delivery and Implementation | 15% | - Implementation lifecycle and planning - Performance and scalability - Solution deployment and operations |
| Customer Data and Governance | 15% | - Data analytics and insights - Compliance and data privacy - Customer data management and identity |
SAP Certified - Solution Architect - SAP Customer Experience Sample Questions:
1. What can be maintained and customized for a Lead in SAP Sales Cloud?
A) Temperature and Origin
B) Status and Qualification
C) Qualification and Temperature
D) Status and Origin
2. Which of the following are standard segmentation profiles provided by SAP Marketing Cloud?
Note: There are 2 correct answers to this question.
A) All Customers
B) All Contacts
C) All Clients
D) All Consumers
3. What is used in SAP Service Cloud to capture and organize the services of a company in a hierarchical structure?
A) Categories
B) Catalogs
C) Types
D) Folders
4. What do opportunity revenue splits allow you to do when using SAP Sales Cloud?
Note: There are 2 correct answers to this question.
A) They allow you to split the revenue from a sales opportunity between sales employees.
B) They allow you to split the revenue from a sales opportunity between sales employees and external partners.
C) They allow you to see how much each employee in the sales unit contributes to an opportunity.
D) They allow you to see how much each revenue partner contributes to an opportunity.
5. Your sales organization has requested a solution to support the sales process in SAP Sales Cloud with a risk-management application for the export business. The new risk-management application should be developed as a side-by-side application in the SAP Business Application Studio on SAP BTP.
Which one of the following options can be used?
A) SAP Event Mesh
B) SAP BTP, Kyma runtime
C) SAP Cloud Applications Studio
D) SAP Build Apps
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: B,D | Question # 3 Answer: A | Question # 4 Answer: A,C | Question # 5 Answer: B |








