Introduction to Salesforce Certification Preparation for Advanced Administrator CRT 211 Exam

The Salesforce-CRT 211 exam is a competency-based certification exam that recognizes your knowledge of next-level techniques to administer and manage Salesforce's CRM capabilities through guided scenarios, lecture, and discussion.

Reference: https://trailheadacademy.salesforce.com/classes/crt211-prepare-for-your-advanced-administrator-certification-exam

Topics of Salesforce Certification Preparation for Advanced Administrator CRT 211 Exam

Candidates must know the exam topics before they start of preparation. CRT 211 exam dumps will include the following topics:

1. Salesforce Security and Custom Objects

• Determining Appropriate Sharing Solutions
• Restricting and Extending Object, Record, and Field Access
• Data Relationships
• Territory Management

2. Automation, Change Management, and Auditing

• Change Management Options
• Sandboxes
• Auditing and Monitoring
• Deployment Tools

3. Analytics and Data Management

• Report Types
• Creating Reports
• Dashboards
• Data Quality Features and Policies

4. Sales, Service, and Content Applications

• Entitlements
• Products, Price Books, Schedules, and Quotes
• Salesforce Knowledge
• Service Cloud Console Toolkit
• Forecasting
• Content Management

5. Customization: Fields

• Create selection fields: picklists and lookups
• Work with record types and business processes
• Create formula fields
• Create new custom fields
• Maintain data quality
• Work with page layouts
• Administer standard fields

6. Managing Data

• Mass transfer records between users
• Keep records up to date with Data.com and social accounts and contacts
• Import new records using import wizards
• Update existing records with the data loader
• Mass delete records
• Back up data with a weekly export

7. Reports and Dashboards

• Filter reports
• Create new reports with the report builder
• Run and modify reports
• Build dashboards
• Summarize report data with formulas and visual summaries
• Print, export, and email reports

8.Automation

• Set up workflow rules and Process Builder
• Automate leads and cases
• Manage email administration

9. Managing the Support Process

• Analyze support data with reports and dashboards
• Enable collaboration in the Service Cloud
• Understand the Salesforce Console
• Automate the support process

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