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Salesforce Certified B2C Solution Architect Sample Questions:

1. Northern Trail Outfitters (NTO) wants incoming support cases to automatically be routed to the correct team based on customer purchases.
Which option should a Solution Architect configure to accomplish this7

A) Queues and Assignment rules
B) Auto-launched Flow with a Record Trigger
C) Auto Response rules and Support Processes
D) Apex trigger on a Case object

2. A company wants to integrate B2C Commerce and Service Cloud with Order Management so that customers who are shopping online can receive support from service agents during returns, exchanges, and payments.
The company wants to send order and transaction information to Service Cloud so that agents have the most up-to-date information when providing service to customers.
What capabilities of a B2C Commerce and Service Cloud integration can a service agent benefit from most?

A) Service agents leverage the entire case history inside of B2C Commerce.
B) Service agents leverage order line items, shipment, and payment information in Service Cloud.
C) Service agents leverage order cancellation but only with custom development.
D) Service agents leverage products, catalog, and inventory information directly in Service Cloud.

3. A company plans to migrate their existing storefront to B2C Commerce as they face a number of performance and scalability issues. They use a custom-built marketing tool for customer engagement that is tightly coupled with the legacy storefront. s The storefront has roughly 200,000 subscribers in total, 10,000 visitors per day, and an average of 1,000 emails that are sent out every day. They expect a large number of subscribers to use their mobile devices to visit the storefront and place orders. f What recommendations should a Solution Architect make to re-architect this solution based on the specified requirements?

A) Build the storefront using the Storefront Reference Architecture (SFRA) and adopt Marketing Cloud for customer engagement.
B) Build the storefront using a headless commerce architecture and adopt Pardot for customer engagement.
C) Modify the frontend for the existing legacy storefront to be mobile responsive. Decouple the custom- built marketing tool so it is no longer tightly tied to the storefront.
D) Build the storefront using B2C Commerce SiteGenesis architecture and adopt Pardot for customer engagement.

4. A company is using both Service Cloud and B2C Commerce but they are not using Mulesoft or any other integration middleware and do not plan on adding that in the near future. However, there is a need to keep customer records in sync across both Service Cloud and B2C Commerce. When a change to the customer record in Service Cloud takes place, such as an updated customer name, the same customer record should be updated in B2C Commerce. Assume that there is a common ID that uniquely identifies the customer across the two systems.
How should a Solution Architect deliver the desired functionality?

A) Send an Outbound Message from Service Cloud and catch and handle the Outbound Message using the B2C Commerce APIs
B) Send a platform event from Service Cloud and subscribe to the platform event in B2C Commerce using the built-in functionality
C) Use change data capture to send a message from Service Cloud and catch and handle the message using B2C Commerce Service Cloud Connector
D) Develop a custom solution in Service Cloud to consume and communicate with B2C Commerce APIs

5. A Solution Architect is working on a project that will use Service Cloud and Marketing Cloud. The company is concerned about its service agents' productivity, since they will sometimes also require access to Marketing Cloud. The company wants the Solution Architect to implement a solution that lets agents authenticate and access all systems with the least possible clicks. The company wants agents to confirm their identity using multi-factor authentication (MFA) upon logging in to either system.
Which three activities does the Solution Architect need to complete in order to meet the company's requirements?
Choose 3 answers

A) Enable SSO on both Service Cloud and Marketing Cloud.
B) Enable MFA on the identity provider (IDP).
C) Configure Marketing Cloud Connect,
D) Define which system is acting as an identity provider (IDP).
E) Enable Active Directory Federation Services (ADFS) and Salesforce Event Monitoring on the identity provider (IDP).

Solutions: