Basic knowledge of Nortel Contact Center / ACD systems recommended; prior telecom or call center experience helpful but not strictly required. Rules change occasionally, so verify the current requirements on the official Nortel exam page before you schedule.

All three versions in a single purchase: 57 practice questions for the Nortel NCSS-Contact Center Manager RIs6.0 I and M exam as a printable, expert-prepared PDF — ideal if you learn best by annotating paper; a Desktop Test Engine for Windows that simulates the real exam with two practice modes and works offline; and an Online Test Engine for any browser on Windows, Mac, Android, and iOS with test history and performance review. Use whichever version fits each moment, or all of them together. You also get a free demo, 365 days of free updates, a 50% renewal discount after the first year, and unlimited computer installations.

The 920-164 exam is a Nortel certification exam validating the knowledge in the Nortel NCSS-Contact Center Manager RIs6.0 I and M syllabus shown above. Beyond theoretical knowledge, employers want demonstrated skills — and this credential provides that evidence in 2026's competitive market. TestsDumps helps you prepare with 57 practice questions in PDF, Desktop Test Engine, and Online Test Engine formats.

Computer-based exam (delivery varies by testing provider; often online or proctored testing centers) Registration for the Nortel NCSS-Contact Center Manager RIs6.0 I and M exam runs through these official channels:

• General certification preparation / exam providers

Your TestsDumps practice questions arrive by email within 1 minute of purchase, so preparation can begin the day you book.

Question counts and time limits are published by Nortel and may change between versions; check the official page for current details.

The official Nortel NCSS-Contact Center Manager RIs6.0 I and M outline defines 5 domains. The top three are Contact Center Architecture Overview, System Configuration, and Call Flow Management. See the full list in the topics section above — TestsDumps's 57 practice questions span every domain.

TestsDumps issues a full refund if you take the Nortel NCSS-Contact Center Manager RIs6.0 I and M exam within 60 days of purchase and do not pass. The policy does not apply if the exam is taken within 3 days of purchase, if the exam was never actually taken, or to free materials or expired orders, and the candidate name must match the payer name. To claim, submit a scan of your enrollment slip and the official Score Report PDF within 2 days of the exam — processing takes up to 7 days. Alternatively, exchange for two free exam products of equal value while keeping your original product's update service. Delivery is by email within 1 minute; contact support if nothing arrives within 2 hours.

Scoring details and fees are published by Nortel; confirm the current figures on the official site before registering.

Nortel recommends the following training for the Nortel NCSS-Contact Center Manager RIs6.0 I and M exam:

• Nortel Contact Center training materials (vendor/third-party legacy courses)

Complement the official training with the 57 practice questions from TestsDumps — they show you whether the knowledge holds up under exam-style questioning.