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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Which function is not provided by the Cisco Gatekeeper software in a Cisco Unified Contact Center Enterprise deployment?

A) to control bandwidth utilization in a Cisco Unified Contact Center Enterprise multisite centralized call-processing deployment
B) to provide a GKTMP interface to a Cisco Unified ICM solution
C) to provide CAC in a Cisco Unified Contact Center Enterprise multisite distributed call-processing deployment
D) to register H.323 endpoints and associate them with specific dialed numbers

2. In the Cisco Unified Contact Center Enterprise solution, what is the impact on the system if inbound call volume increases?

A) Agent capacity on the Cisco Unified Communications Manager subscribers in the cluster decreases.
B) Agent capacity on the Cisco Unified Contact Center Enterprise call routers decreases.
C) Agent reporting capacity in WebView decreases.
D) Agent capacity on the Cisco Agent Desktop servers decreases.

3. What role does Cisco Unified Communications Manager play in the Cisco Unified Contact Center Enterprise solution?

A) integrated call distribution
B) automatic call distribution
C) call switching to agent and Cisco Unified IP IVR
D) interactive voice response system

4. You have been tasked to integrate the Cisco Unified Contact Center Enterprise solution with an existing Cisco Unified Communications Manager deployment. Which two factors need to be accounted for to ensure that the Cisco Unified Communications Manager nodes are not overloaded? (Choose two.)

A) BHCA for agent Cisco IP phones and Cisco Unified IP IVR ports and sessions
B) number of users administering the Cisco Unified Communications Manager
C) number of configured Cisco Unified Contact Center Enterprise agents and supervisors
D) number of Cisco Agent Desktop PCs deployed for Cisco Unified Contact Center Enterprise
E) server hardware model for Cisco Unified Communications Manager subscriber nodes
F) number of translation routes built in the Cisco Unified Contact Center Enterprise system

5. Which Cisco Unified Communications Manager feature is not supported as part of the Multi-Line ACD feature of the Cisco Unified Contact Center Enterprise 8.0(x)?

A) Join Across Lines and Direct Transfer Across Lines
B) Call Park and Pickup
C) Logical Partition
D) Swap and Cancel

Solutions: