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Avaya 3000.3 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Maintenance and Troubleshooting | - Operational support
|
| Infrastructure Data Gathering | - Customer productivity requirements
|
| Implementation and Configuration | - System deployment
|
| Solution Design | - SME communications solution architecture
|
| Call Routing and Networking | - Multi-site networking
|
| IP Office Hardware and Components | - Platform hardware selection
|
| Telephony and Messaging Applications | - Communication applications
|
Avaya Small and Medium Enterprise (SME) Communications Solutions Sample Questions:
1. A customer wants to implement the Avaya IP Office solution. They have five analog lines and would like implement a basic four-port voicemail with an Auto Attendant. They would like to use one-X Portal for five users. What is the minimum number of servers they will need to accomplish this?
A) 3
B) 2
C) 4
D) 1
2. What is the maximum number ISDN/PRI trunks that can be configured on a IP500 control unit has 12 DS30 modules configured?
A) 3
B) 6
C) 8
D) 4
3. An IP Office CCR administrator examines a CCR agent's user profile in Manager. The administrator discovers that on the user's Telephony tab the "Forced Login" checked box is grayed out. What does this mean?
A) The CCR Agent is not logged into the telephone.
B) The CCR Agent is not a CCR administrator.
C) The CCR Agent is in After Call Work (ACW).
D) All of the CCR licenses are being used.
E) The CCR Agent is checked on the user's telephony tab.
4. After an IP Office upgrade, the customer reports that "Please Wait" continuously appears on the 5420 DS telephone. What will resolve the problem?
A) Start the IP Office Manager application.
B) The 5420 DS is corrupted and must be replaced
C) The CCR lost connection to IP Office; wait until the LED on the CCR status tums green again and the telephone will start to work.
D) If IP Office does not restart correctly, power-off and power-on IP Office and the problem will be corrected.
E) The 5430 DS is no longer supported.
5. The Alarm Set action in Voicemail Pro allows an alarm call to be set up and played to a specified extension at a specified time. The telephone will display "Alarm" and the prompt that will play is, "This is an alarm call please hang up". Which description is true?
A) The telephone display massage cannot be changed.
The prompt cannot be changed.
B) The telephone display message can be changed
The prompt can changed by telephone or can use a .wav file.
C) The telephone display message can be changed.
The prompt can be changed by telephone but cannot use a .wav file.
D) The telephone display message cannot be changed.
The prompt can be changed by telephone but cannot use a .wav file.
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: B | Question # 3 Answer: E | Question # 4 Answer: A | Question # 5 Answer: B |








