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Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. Which are the three generic server types for Avaya IP Office Support Services (IPOSS)? (Select three.)

A) IP500v1 Chassis
B) Large Linux server. DL360G and R620
C) IP500v2 Chassis
D) Medium Linux servers, DL120G and R210

2. Which statement is a value proposition of Avaya Contact Center Solutions for IP Office? (Select one.)

A) Are optimized for use with IP Office software, enable blended multichannel capabilities that help improve customer experiences to increase revenue and customer lifetime value, while improving agent efficiency to reduce cost.
B) They provide self-service, wait treatment, and call delivery across a SIP network and deliver a better customer experience.
C) Can host both outbound campaigns and communication, as well asself-service applications to simplify and accelerate service creation, lower operating costs, and reduce total cost of ownership.
D) They provide speech and multichannel automation which enables new significant opportunities for automation, driving a significantly increased return on investment.

3. Which are four Avaya Proof Points that can help you support why Avaya is the right company with which to do business? (Select four.)

A) Avaya offers complete solutions for midsize businesses - built on its proven IP Office software platform - rich unified communications, video collaboration, contact center, and more.
B) Avaya has more than 375.000 Avaya IP Office systems deployed in businesses worldwide, for more than a decade of experience and customer feedback to guide development.
C) Avaya multichannel capabilities, agent productivity tools, and end-to-end portfolio of fit for purpose applications outperform competitors.
D) Avaya is the market leader In customer experience management and contact center solutions, with more than 50,000 deployments supporting 6 million agents.
E) Avaya always comes in with the lowest price tag for all their contact center solutions.

4. Identify the supervisor capacities for Avaya Contact Center Select with IP Office Server Edition.

A) 100
B) 50
C) 30

5. Avaya Contact Center Solutions for IP Office offer which of the following capabilities? (Select three.)

A) Real-time monitoring
B) Caller segmentation
C) Workforce Optimization
D) Inbound and Outbound
E) Recording and storage

Solutions: