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Salesforce Certified Slack Consultant Sample Questions:

1. You learn during the project kickoff session that a client recently purchased Enterprise Grid with the hopes of growing their market share by strengthening partnerships with external vendors. The client is also looking to improve company culture by encouraging employees to engage in cross-functional collaboration more often.
You need to help the client draft their vision statement for Slack.
Which vision statement is the most appropriate for your client?

A) Slack will enable us to expedite our sales cycle time by 50%, while supporting our employees with seamless communication power.
B) Slack will help ensure our people and teams have the best collaboration tools by using a leading enterprise software that is intelligent, innovative and flexible.
C) With Slack we will build deeper connections by using a single global collaboration platform.
D) Slack will be the core communication platform and will scale our business by providing a secure method of communication with external organizations.

2. Your client is scheduling a Slack launch and they would like to set up user groups for all of their admins.
How should you advise they proceed?

A) In Workspace Settings, select the Permissions tab for each workspace and add a user group with all admins and owners.
B) In Org Policies, select the Permissions tab and add a policy and create a user group for all admins.
C) In Workspace Settings, select the Permissions tab and create a user group by adding all admins.
D) In Org Settings, set up a policy and select create a user group for all owners.

3. You are designing Admin Essentials materials for your client. As you are reviewing the Policies & Settings documentation, you learn that Workspace Admins do not have permission to approve app requests.
How do you proceed with your curriculum design?

A) Consult with your learning lead to discuss if and how they would like you to cover app approvals in your training materials.
B) Speak to the client's technical architect and encourage them to turn on app approval across the organization.
C) Only invite Org Owners and Admins to the Admin Essentials training so you can cover app approvals.
D) Deliver your standard material about apps and encourage training participants to ask IT to enable app approval.

4. Your client has five workspaces with Slack admins across multiple departments. The client would like to centralize their support process.
How should you structure the support model so admins can most efficiently review and complete employee requests?

A) Send requests to admins through direct messages (DMs) so only one admin sees each request and adds the request to their personal backlog.
B) Funnel all requests to a central private org-wide channel for admins where they can coordinate ownership of each request.
C) Funnel all requests to a central public single-workspace channel for admins where they can coordinate ownership of each request.
D) Send a group direct message (group DM) to the requestor and one request owner so they can work directly with the employee.

5. Your client wants to enforce controls and display a warning every time that @channel, @here or @everyone is used in channels with six or more members.
How should you advise them?

A) In org settings, organization policies, permissions tab, you can set up a Messaging policy to show a warning at least once a day.
B) In org settings, organization policies, permissions tab, set up a Messaging policy to show a warning when @channel, @here or @everyone is used.
C) In org settings, organization policies, permissions tab, set up a Messaging policy to show a warning the first time someone logs on each day.
D) This is a default setting - members will always get a warning when using @channel, @here or
@everyone in any channel with at least six members.

Solutions: