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Salesforce Certified Field Service Consultant Sample Questions:

1. universal container requires trained inspectors to make 3 site visits per year to inspect the container customers' sites. These visits must be scheduled within 14 days of inspection due date.
What are two ways aConsultant can configure maintenance plans to meet the requirements?
Choose 2 answers

A) Associate work type called site to maintenance plan
B) Auto generate work order with a 14 days generation horizon
C) Associate a required skill call site visits to maintain plans
D) Auto generate work order with 14-day generation time frame

2. Optimization for the Midwest territory is set to automatically run each night for the next three days. The Dispatcher has noticed that the optimizer is leaving many Service Appointments unscheduled and has asked the Consultant to troubleshoot the issue. The Consultant notices that the Optimization Run Time per Service Appointment is set to Low in the Field Service Settings.
Which two conditions would make the Consultant consider setting the optimizer to High? Choose 2? answers

A) Most service appointments have the same priority.
B) The Scheduling Policy Used field is blank.
C) The scheduling policy is producing too many candidates that qualify for each Service Appointment.
D) The Calculate travel and breaks Field Service Setting is disabledfor the Service Resource Availability work rule.

3. Universal Containers tracks customer issues in its call center. Sometimes a Technician is required at the customer's location to resolve the issue.
Which sequence of steps should a Consultant recommend to dispatch the Technician?

A) Create Service Appointment, Create Work Order, Create Case, Dispatch Service Appointment.
B) Create Work Order, Create Case, Dispatch Work Order, Create ServiceAppointment.
C) Create Case, Create Work Order, Create Service Appointment, Dispatch Service Appointment.
D) Create Case, Create Service Appointment, Create Work Order, Dispatch Service Appointment.

4. Universal container needs to verify that a repair job has been completed to the customer satisfaction before an invoice can be generated Which two items should the consultant consider?
Choose 2 answers

A) Send a feedback survey to the customer when a service appointment is completed
B) Add service reports templates to the appropriaterepair work type
C) Configure signature blocks for service report templates
D) Generate service in the organization's default language

5. An employee at Universal Containers performs the role of a Dispatcher and a Technician.
How should a Consultant configure Salesforce Field Service to support this behavior?

A) Create two Service Resources and assign them to the employee. &
B) Create one Service Resource and assign the Technician and Dispatcher role.
C) Create one Service Resource and assign the relevant Permission Set Licenses. pee
D) Create two Skills records and assign them to the Service Resource record.

Solutions: