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WGU Organizational-Behavior Exam Syllabus Topics:

WGU Organizational Behavior (GTO1, C715) Sample Questions:

1. What is an advantage of a strong organizational culture?

A) The internal climate exhibits low behavioral control.
B) There is ambiguity in what employees perceive as expectations.
C) There is a formation of strong employee commitment.
D) Core values are not intensely held and widely shared.

2. What is social loafing?

A) The tendency for individuals to work harder when working collectively than when working individually
B) An expectation that others will not act opportunistically when working collectively
C) A process by which individuals attempt to control the impression others form of them
D) The tendency for individuals to expend less effort when working collectively than when working individually

3. How can an organization transmit its culture to its employees?

A) By requiring employees to memorize the mission statement
B) By studying employee gripes and complaints
C) By creating and repeating ritualistic activities
D) By influencing the balance of cultural backgrounds of employees

4. Which characteristic describes an advantage of a virtual team as compared with other types of teams?

A) The greater opportunity for interaction helps increase rapport.
B) Virtual team members generally report greater satisfaction with the group interaction process.
C) People can work together who might otherwise not be able to collaborate on a work task.
D) Verbal and nonverbal communication cues are easier to understand within a virtual team.

5. Which conflict-resolution techniques might a manager use to control the level of conflict that has become dysfunctional?

A) Smoothing and confrontation
B) Compromise and superordinate goals
C) Confrontation and smoothing
D) Satisfying goals and smoothing

Solutions: