Version honesty is a rare thing in this market, and TestsDumps practices it for Certified-Strategy-Designer: the Salesforce Certified Strategy Designer bank is checked against vendor updates every day, and if a refresh is ever pending, the team says so openly instead of overselling what is on the shelf.
Salesforce Certified-Strategy-Designer Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Leveraging Adjacent Roles and Skills | 19% | - Cross-functional collaboration
|
| Topic 2: Tools and Artifacts | 23% | - Strategy communication tools
|
| Topic 3: Intangible Deliverables | 26% | - Invisible design work
|
| Topic 4: Value Design | 32% | - Challenge framing and problem definition
|
Certified-Strategy-Designer Exam Details, Version Policy and Customer Perks
- Tools and Artifacts (23%)
- Value Design (32%)
- Leveraging Adjacent Roles and Skills (19%)
Salesforce Certified Strategy Designer Sample Questions:
The call center at Cloud Kicks (CK) is receiving higher call volumes than usual, which is leading to longer wait times for customers. CK has decided to engage a team to address this.
What should the strategy designer ask before framing the problem'?
- A. What problem(s) is CK trying to solve?
- B. How does a competitor solve for a similar problem?
- C. What new technology trends exist for customer service?
Correct Answer: A 🗳️
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A Cloud Kicks (CK) strategy designer is leading a project to create a new customer experience with digital and environmental touchpoints. The stakeholders want to understand how the designer is proposing CK will deliver the experience. which tool should they use to explore the collaboration, structure, and processes that will be required?
- A. Journey map
- B. Service blueprint
- C. Empathy map
Correct Answer: B 🗳️
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A strategy designer leading a UX team needs to articulate their team's purpose and value to the rest of the company. The designer decides to create vision statements using a collaborative, research-backed process to increase team members' understanding and alignment of UX efforts.
What should be the steps taken to achieve this goal?
- A. Define, Design, Deploy
- B. Hypothesize, Empathize, Optimize
- C. Gather, Envision, Plan
Correct Answer: C 🗳️
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A strategy designer at Cloud Kicks leads a development team whose stakeholders are notorious for misunderstanding and undervaluing research-driven UX design.
Which approach should the designer propose to increase the desire for research-driven decisions?
- A. Create high-fidelity prototypes to gain design buy-in.
- B. Align UX research goals with stakeholders' goals
- C. Strictly align to stakeholders' business requirements.
Correct Answer: B 🗳️
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A project team at Cloud Kicks is under pressure to solve customer supply chain issues across multiple locations. The strategy designer proposes they do some analogous research.
What should the team look to study?
- A. An organization outside of their industry that has solved unique but similar problems
- B. A creative setting outside of their office that provides more inspiration and activity
- C. complex system that their customers have experienced navigating successfully.
Correct Answer: A 🗳️
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