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Oracle 1Z0-1037-21 Exam Syllabus Topics:

Oracle Knowledge Management 2021 Implementation Essentials Sample Questions:

1. What two factors are responsible for ranking of an answer? (Choose two.)

A) solved count based on customer activity
B) number of answers linked to that answer
C) number of searches for that answer article
D) display position

2. An authorized Knowledge Advanced user has created a translated document from a master document, but later wants to remove it from the system. The system does not allow the user to delete the translated document.
What can be the reason for this?

A) The user cannot delete the translated document; you have to remove it from the user's access by unpublishing a version.
B) The user cannot delete it because it directly affects the reference document that the translation document is based upon.
C) The user needs Admin permission to delete the translated document.
D) The user cannot delete the translated document because version numbers between the various localized versions are dependent on each other.

3. Which three types of answers can be added to the knowledge base? (Choose three.)

A) HTML
B) TEXT
C) URL
D) XML
E) File Attachment

4. In Knowledge Advanced, which three components does the Intelligent Search component, Ontology, contain?
(Choose three.)

A) Rules engine
B) Search Log
C) Language information
D) Dictionary
E) Translations

5. Contact X is assigned to a Platinum SLA, which allows the contact to create a total of 250 incidentsin a month.
Your client wants to reduce the number of incidents to 100.
Which action should you perform?

A) Delete the Platinum SLA and save the record, create a new SLA with a different name, and assign a total incident count of 100.
B) Activate the default SLA which has a default incident count of 100 by deleting the Platinum SLA.
C) Rename the Platinum SLA, change the total incident value to 100, and save it.
D) In the Platinum SLA modify the total incident count to 100 and save it.

Solutions: